Company Culture
All are Leaders
We recruit the most skilled, compassionate professionals with high ethical standards and empower them to do their work well. Transformative ideas can come from anyone and every team member has a voice in shaping our company.
People over profits
We are a relationship-based organization.
We prioritize the best interests of the people we serve and our staff.
Ownership Mindset
We are the only 100% employee-owned human services agency in Virginia. Research shows that employee-owners are more committed to quality and we see that reflected in our work every day here at Wall.
Diversity is a Strength
We believe that diversity strengthens our company, our services, and our communities. Every person brings unique talents and perspectives, and we are all enriched by learning from people of different backgrounds, life experiences, and abilities.
Community Inclusion
We believe all people thrive in community and deserve opportunities to build meaningful relationships through active involvement and inclusion.
The 7 Habits of Highly Effective People
Seek First to Understand®
Our founders and our company culture have been deeply influenced by Stephen R. Covey’s The 7 Habits of Highly Effective People, especially Habit #5, “Seek First to Understand, Then to Be Understood®.” We strive to listen and work with each person from where they are, helping them to move forward in the way that is right for them.
The 7 Habits of Highly Effective People
Look Beyond a Label
Person-centered thinking, language, and planning are at the center of all we do.
Person-Centered Thinking
Our services are designed around the needs and preferences of the individual being supported. Factors such as structure, environment, and social preferences are thoughtfully considered to ensure the fit for meaningful support.
Person-Centered Language
Person-centered language recognizes the individual first and places any disability-related information second. It acknowledges diagnoses as one aspect of a person, not their defining characteristic. We follow the teachings of author Kathy Snow, widely recognized as a leading authority on Person-First Language.
Founding & Future Video
A conversation with our founders and our CEO.
In the summer of 2024, Wall founders Jack Wall and Kamala Bauers, as well as CEO John Weatherspoon sat for a series of interviews to discuss our roots, our values, and where we are headed.